Happy Wednesday everybody! I would like to start a tradition and dedicate Wednesday to being a DSO day. As I travel around the country and meet with fascinating dentists I always wonder what makes one person grow and expand? What pushes someone to go outside of the comfort zone and disregard traditional wisdom? What are the personality traits of dentists who are expanding to two, three, five, or 26 locations? So let’s dive into this.
Why incentive program is important? In the last 6-8 months I visited a lot of practices across the country and it's always surprising to me that doctors have same if not bigger expectations to their team members as if they own a practice. I understand the perfectionism and being type A, however, please remember your team members will work hard and put their 100% if they inspired and feel appreciated. This is where a well designed incentive program will be important. Trust me, it's not the amount that matters, more of an act of appreciation for a going above and beyond.
After two years of closely watching 130 practices across the United States waste money on dental supplies, we decided to study the problem and shed some light on the issue. We have seen a waste anywhere from 14% all the way down to 3.8%. Therefore the question is, is it even possible to have 5% Dental Supplies Budget?
September 17, Sunday night, ZenSupples concluded the weeklong road trip, when we arrived to Chicago. It has been a rewarding trip in all ways possible; it has strengthened us as a team and it has strengthened the relationships we have with our clients. One of our main struggles since the inception has been to provide the high-level service our clients deserve over the phone, which is why we prefer to travel and see everyone. On top of that, we have been able to collect many inspiring stories from the people we met, and it would not be fair to the dental world to keep what we came across to ourselves. Therefore, I would like to point out some of the trips highlights here for you to enjoy.